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Hospitality Software

Bespoke Hospitality Software

Managing bookings, guests, and operations shouldn’t feel chaotic. Our custom systems give you total control – without the overwhelm.

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Why off-the-shelf Hospitality Software falls short

Hospitality is fast-paced and customer-centric – generic software just doesn’t keep up.

Off-the-shelf hospitality software is often built to suit everyone, which usually means it suits no one.

No Real-Time Sync

For mixed facilities or evolving services

Disconnected systems between bookings, availability, and operations create chaos and double-bookings.

Integration challenges

With POS, CRMs, OTAs, or payment platforms

Generic systems often don’t integrate well with your tech stack—causing data silos, duplicated guest records, and delays in service delivery.

Poor Reporting

For guest behaviour and revenue tracking

Limited analytics make it hard to spot booking trends, forecast occupancy, or track revenue across services hurting strategic planning.

Misaligned Features

That don’t reflect your service model

You’re paying for features that don’t apply to your operation (or missing ones that do)—from spa bookings to concierge workflows.

Inconsistent Guest Experience

Across booking engines, in-room tech, and mobile apps

Off-the-shelf solutions struggle to deliver a seamless, branded experience—from pre-arrival messages to in-stay upgrades and checkout prompts.

Operational Inefficiencies

When managing staff, services, or multiple properties

Without built-in automation for shift planning, inventory control, or cross-site coordination, your team relies on manual processes and workarounds.

Off-the-shelf software

  • Provides basic property management functions like reservations, billing, check-in/check-out, and housekeeping tracking
  • Fast to deploy with minimal setup—suitable for standard hotel or lodging operations
  • Receives regular updates for general security, booking engine compatibility, and compliance (e.g., PCI DSS)
  • Entry-level pricing, usually available as a SaaS subscription with predictable monthly costs
  • Limited flexibility to handle brand-specific experiences, VIP treatment workflows, or curated guest journeys
  • Integrations with custom booking portals, local POS systems, or loyalty platforms can be challenging or unavailable
  • Constrained customisation options—hard to tailor for multi-property setups, mixed-use spaces, or hybrid offerings (e.g. co-living + hotel)
  • No control over platform architecture or guest data, which may impact brand consistency or analytics depth
  • Delivers standard functionality but limits your ability to create a differentiated, high-touch guest experience

Bespoke software

  • Purpose-built for your brand—supporting signature guest journeys, custom packages, concierge flows, and event coordination
  • Integrates seamlessly with your in-house systems: branded mobile apps, access controls, in-room tech, loyalty databases, or POS
  • Enables automation of nuanced processes such as pre-arrival preferences, personalized upsells, or multilingual guest communications
  • Creates competitive differentiation by delivering frictionless, branded experiences across properties and platforms
  • Full ownership of the platform and guest data enables advanced analytics, deeper personalisation, and strategic control
  • Supported, updated, and enhanced through SLA with hospitality tech experts who understand the guest-centric operating model
  • Requires higher initial investment and a longer build phase—but results in a platform tailored to your operational uniqueness and guest expectations

Sound familiar? You’re not alone. Many hospitality institutions come to us after trying multiple systems that never quite aligned with their specific requirements.

Ready to get started?

At ioSTUDIOS, we believe in creating business changing custom made software that meets your businesses requirements.

Whether you’re a small business looking to streamline it’s processes or a large enterprise seeking a system-led competitive edge, our development team is on hand to create a solution that will enhance and evolve your company.

Let’s talk.

We’re here to help and are hapy to answer any queries you may have.

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Software built around your Hospitality Business

Every property is different, so why settle for the same software?
We design and build bespoke hospitality platforms that mirror how your team operates, with tools shaped around your brand and guest experience.

Booking & Reservation Management

Integrated booking system with real-time availability, automated confirmations, and seamless guest communication.

Check-in/Check-out Processes

Automated check-in and check-out with digital key management, guest preferences, and streamlined workflows.

Guest Communication Tools

Multi-channel communication via email, SMS, and WhatsApp with automated messaging and personal touches.

Housekeeping & Maintenance

Coordinated housekeeping schedules, maintenance requests, and room status updates in real-time.

Loyalty & Rewards System

Integrated loyalty programs with points tracking, rewards management, and personalised guest experiences.

Analytics Dashboards

Comprehensive analytics for occupancy rates, revenue tracking, guest reviews, and operational insights.

Booking Platforms

Expedia, Booking.com, Airbnb & TripAdvisor
Channel management and inventory sync with major OTAs, plus direct booking and review integration.

Payment Gateways

Stripe, PayPal & Square
Secure guest payments, deposits, and automated billing with leading global payment providers.

Accounting Software

Xero & QuickBooks
Automated financial tracking, reconciliation, and multi-property reporting with real-time visibility.

CRM & Marketing Tools

HubSpot, Mailchimp & Salesforce
Maintain guest profiles, automate communications, and run loyalty programs with powerful CRM integrations.

Access Control Systems

SALTO, Kisi & RemoteLock
Connect smart locks and room access systems for secure, keyless entry and timed permissions.

Messaging & Guest Comms

WhatsApp, SMS, and Email APIs
Automated booking confirmations, in-stay updates, and post-checkout messages to elevate the guest experience.

Front Desk App

  • Manage check-ins, room assignments, and guest requests on the go
  • View live availability and update reservations in real time
  • Receive instant alerts for housekeeping or maintenance tasks
  • Access guest profiles and special notes offline
  • Track room status and manage internal communications

Guest App

  • Book rooms, spa treatments, or dining experiences with live availability
  • Make secure payments, deposits, and view booking history
  • Submit room service requests or concierge inquiries
  • Receive personalised welcome messages and stay updates
  • Use mobile keys and self-check-in for seamless arrivals

Branded Digital Experience

All mobile tools are delivered as branded web apps or native apps for iOS and Android.
We tailor every touchpoint—from pre-stay to post-checkout—to reflect your brand, your tone, and your hospitality philosophy.

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“Every feature is designed around your exact workflow — no bloat, no unnecessary tabs, just pure efficiency.”

From Concept to Code – Our Proven Process

We don’t just build software. We partner with financial institutions to shape the right solution from day one. Our agile process means you get a system that works exactly how you need it to.

Discovery & Definition

We listen to your business requirements and objectives to decipher what is the optimal approach and whether any RnD is required.

A definition of the system is then established and showcased via a range of discovery resources.

Style Guide, Prototyping & User Stories

Key outputs of Discovery include a full UX prototype, with a complete UI style guide, that achieves a 95%+ life-like visual of your solution.

User stories will accompany this, to provide clarity for any debatable logic and functions.

Software Development

Once the outputs from Discovery are signed-off, our Development Team will begin iteratively building your solution out in code, in Development.

This will be led by a Technical Lead, who issues briefing cards and conducts daily catch-ups.

Internal QA & UAT

To achieve a robust solution that meets the brief, our Development Team will test their own work, followed by a full review by a QA Specialist.

After this a UAT Plan is issued, enabling our client to efficiently complete a full UAT exercise.

Deployment & Go-Live

Once the UAT site has been signed off a Deployment date and time will be scheduled – in which we will make the solution operational.

As part of this hosting config. and roll-back/contingency options will be explored and agreed.

Ongoing Support & Maintenance

After launch, our well trusted and highly regarded Support Team will be on hand to assist with any ad-hoc bug fixing, user issues and technical upgrades.

Any new system additions and/or changes can also be explored in a new project.

SUCCESS sTORY

Case Study: How We Helped a Hotel Reduce Admin by 50%

See how our custom solutions have transformed hotel businesses like yours.

The challenge.

The solution.

The result.

View Project
Software for Financial Institutions

Frequently asked questions

If you have any questions then don’t hesitate to contact us or please feel free to read our FAQs

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Why work with ioSTUDIOS?

We’re a UK-based software team with 16+ years of experience developing business-changing platforms in sectors like metalworks, manufacturing, and engineering. We turn your processes into powerful, digital tools – built for the real world of precision components, angles, cuts, and deadlines.

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16+ years experience

Over 16 years of software development experience across industries, including transport and logistics.

UK based team

An award-winning, UK-based team of inhouse specialists – no outsourcing to ensure quality and communication.

End to end delivery

Complete service from UX design to QA testing and post-launch support with a dedicated team.

Scalable solutions

Future proof systems that grow with your fleet and adapt as your needs evolve over time.

Transparent approach

Clear communication, regular updates, and a dedicated product owner throughout your project.

Proven ROI

Track record in delivering ROI focused, process-improving platforms that pay for themselves.

Based in Solihull,
Birmingham

From our Solihull base in Birmingham, we serve clients across the UK – helping businesses like yours embrace digital transformation through bespoke software that truly delivers.

Explore our Software Services

Based in Solihull, Birmingham

From our Solihull base in Birmingham, we serve clients across the UK – helping businesses like yours embrace digital transformation through bespoke software that truly delivers.

Explore our Software Services

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