Christmas Opening Times - Office closed from 24th Dec. at 1pm, to 2nd January - with Emergency Support only for SLA Clients 01527 919980

omnichannel retail Software

We build Custom Software for Omnichannel Retailers

Managing retail across multiple channels shouldn’t feel like juggling chaos. At ioSTUDIOS, we build bespoke software designed specifically for your retail operations. From syncing online and in-store inventory to streamlining customer data and enhancing fulfilment workflows.

Book a Discovery Call
View our Case Studies
LeisureCentre.com Homepage

Why off-the-shelf Retail Software falls short

When you’re running a dynamic, omnichannel retail operation, generic software just doesn’t cut it. 

Off-the-shelf retail platforms are built for the masses, which often means you end up working around their limitations.

Inconsistent Inventory Sync

Between online and physical stores

Causing stock discrepancies, order fulfillment problems, and ultimately customer frustration when items show as available but aren’t.

Clunky Integrations

With POS, ERP, and logistics tools

Poor connections between your existing systems create data silos and require constant maintenance and troubleshooting.

Limited Fulfilment Models

Lack of omni-channel capabilities

Inability to support modern fulfillment options like click-and-collect, ship-from-store, or unified returns across channels.

Fragmented Customer Data

That doesn’t match your financial needs

Siloed customer information between online and in-store, preventing personalised experiences and loyal customer recognition.

Poor Analytics & Reporting

For critical financial processes

Making it difficult to track true performance, understand shopper behaviour, and make data-driven decisions across channels.

Rigid Feature Set

That restricts your retail operations

You’re forced to adapt your business processes to fit the software, not the other way around, limiting your competitive edge.

Off-the-shelf software

  • Handles basic inventory management, POS, e-commerce integration, and order processing for multiple sales channels
  • Quick to implement—lets you get up and running with key retail functions without lengthy setup
  • Includes automatic updates and ongoing support as part of a broad user base
  • Entry-level packages can be cost-effective for smaller operations or retailers just starting to diversify
  • Generic features often struggle with the complexities of synchronising inventory, promotions, and pricing across multiple channels
  • Limited ability to customise workflows for click & collect, returns management, or unique customer journeys
  • Integrating with niche platforms, legacy systems, or custom apps can be slow, costly, or impossible
  • You don’t own the source code or IP, so future changes or new integrations depend entirely on the software provider’s priorities

Bespoke software

  • Purpose-built to support your exact blend of sales channels—e-commerce, brick-and-mortar, marketplaces, pop-ups, social commerce, and more
  • Seamlessly integrates with your existing ERP, WMS, CRM, loyalty apps, and marketing tools—no matter how complex your stack
  • Enables unified real-time inventory, order management, and customer data across all channels, improving fulfilment and customer satisfaction
  • Can deliver unique features—such as custom promotions, automated stock allocation, or hyper-personalised shopping experiences
  • Full ownership of code and IP gives you control, data security, and flexibility as your business grows or pivots
  • Supported and improved via SLA with ioSTUDIOS’s retail technology team
  • Requires a higher upfront investment and longer development timeline, but results in a system that fits your retail operations perfectly

“Every feature is built to streamline your operations and elevate the customer experience across all retail touchpoints.”

Ready to get started?

At ioSTUDIOS, we believe in creating business changing custom made software that meets your businesses requirements.

Whether you’re a small business looking to streamline it’s processes or a large enterprise seeking a system-led competitive edge, our development team is on hand to create a solution that will enhance and evolve your company.

Let’s talk.

We’re here to help and are hapy to answer any queries you may have.

Get in touch

Software built around your Retail Business

Every retail brand is different – so why settle for the same software? We design and build bespoke software solutions that match how you already work, with features shaped by your unique retail workflows.

Real-time inventory sync

Synchronise stock levels across all channels in real-time, preventing overselling and providing accurate availability information.

Multi-location management

Manage inventory across all physical stores, warehouses, and online channels with location-specific rules and thresholds.

Automated replenishment

Set intelligent reordering rules based on sales velocity, seasonality, and historical data across all retail channels.

Regulatory databases

Smart allocation of inventory for different sales channels to optimise availability where demand is highest.

CRM systems

Track inventory performance metrics like turn rate, days-on-hand, and sell-through across all channels and locations.

Legacy systems

Forecast demand based on historical data across all channels to optimise purchasing and stock allocation decisions.

Unified customer profiles

Create a single view of each customer by combining data from online accounts, in-store purchases, and loyalty programs.

Cross channel purchase history

View complete purchase records across all channels to better understand customer preferences and buying patterns.

Personalisation engine

Monitor and optimise cash flow with forecasting tools, payment tracking, and automated reconciliation that match your financial workflows.

Clientele tools

Equip store associates with customer insights and purchase history to provide personalised service in-store.

Loyalty management

Create and manage loyalty programs that work seamlessly across online and in-store purchases with unified points and rewards.

Marketing integration

Connect customer data with marketing platforms to create targeted campaigns based on cross-channel behaviour and preferences.

Click & collect

  • Streamlined workflows for processing online orders for in-store pickup
  • Automated customer notifications for order status updates
  • Store staff alerts for incoming pickup orders
  • Real-time inventory verification before order confirmation
  • Digital signature capture for order collection

Ship from store

  • Intelligent order routing to optimal store locations
  • Store-friendly picking and packing interfaces
  • Integrated shipping label generation
  • Real-time tracking information for customers
  • Performance analytics to optimise fulfilment efficiency

Unified returns processing

Our omnichannel returns system allows customers to return items purchased online to physical stores or via mail. The system automatically handles inventory updates, customer refunds, and provides analytics on return reasons to help improve your product offerings and reduce return rates.

Learn More

“Every feature is built to streamline your operations and elevate the customer experience across all retail touchpoints.”

From Concept to Code – Our Proven Process

We don’t just build software. We partner with retail businesses to shape the right solution from day one. Our agile process means you get a system that fits perfectly – not one you have to force to work.

Discovery & Definition

We listen to your business requirements and objectives to decipher what is the optimal approach and whether any RnD is required.

A definition of the system is then established and showcased via a range of discovery resources.

Style Guide, Prototyping & User Stories

Key outputs of Discovery include a full UX prototype, with a complete UI style guide, that achieves a 95%+ life-like visual of your solution.

User stories will accompany this, to provide clarity for any debatable logic and functions.

Software Development

Once the outputs from Discovery are signed-off, our Development Team will begin iteratively building your solution out in code, in Development.

This will be led by a Technical Lead, who issues briefing cards and conducts daily catch-ups.

Internal QA & UAT

To achieve a robust solution that meets the brief, our Development Team will test their own work, followed by a full review by a QA Specialist.

After this a UAT Plan is issued, enabling our client to efficiently complete a full UAT exercise.

Deployment & Go-Live

Once the UAT site has been signed off a Deployment date and time will be scheduled – in which we will make the solution operational.

As part of this hosting config. and roll-back/contingency options will be explored and agreed.

Ongoing Support & Maintenance

After launch, our well trusted and highly regarded Support Team will be on hand to assist with any ad-hoc bug fixing, user issues and technical upgrades.

Any new system additions and/or changes can also be explored in a new project.

SUCCESS sTORY

Case Study: How we helped a UK retailer & manufacturer unlock access to multiple marketplaces.

See how our custom solutions have transformed retail businesses like yours.

The challenge.

A growing UK retailer with a rapidly expanding online presence was struggling with disconnected systems and wanting to launch into multiple online marketplaces. This caused stock discrepancies, fulfilment delays, and ultimately a poor customer experience when items showed as available online but were actually out of stock in-store.

The solution.

We designed a bespoke omnichannel platform that unified inventory across all locations, implemented intelligent order routing for optimal fulfillment, and created a single customer view across all touchpoints. The system integrated with their existing POS and ERP systems to minimize disruption.

The result.

Inventory accuracy improved to 99%, fulfillment speed tripled, and customer satisfaction increased by 25%. The retailer was able to introduce new fulfillment options like click & collect and ship-from-store without adding additional staff, leading to a 15% increase in average order value.

View Project

Empower your business with bespoke software.

At ioSTUDIOS we pride ourselves on building tailor-made, business changing, bespoke software solutions that optimise operations, reduce costs, increase conversion and give you a competitive edge in today’s digital world.

Get Started

Frequently asked questions

If you have any questions then don’t hesitate to contact us or please feel free to read our FAQs

find out more

Why work with ioSTUDIOS?

We’re a UK-based software team with 16+ years of experience developing business-changing platforms in sectors like metalworks, manufacturing, and engineering. We turn your processes into powerful, digital tools – built for the real world of precision components, angles, cuts, and deadlines.

Get In Touch

16+ years experience

Over 16 years of software development experience across industries, including transport and logistics.

UK based team

An award-winning, UK-based team of inhouse specialists – no outsourcing to ensure quality and communication.

End to end delivery

Complete service from UX design to QA testing and post-launch support with a dedicated team.

Scalable solutions

Future proof systems that grow with your fleet and adapt as your needs evolve over time.

Transparent approach

Clear communication, regular updates, and a dedicated product owner throughout your project.

Proven ROI

Track record in delivering ROI focused, process-improving platforms that pay for themselves.

Based in Solihull,
Birmingham

From our Solihull base in Birmingham, we serve clients across the UK – helping businesses like yours embrace digital transformation through bespoke software that truly delivers.

Explore our Software Services

Based in Solihull, Birmingham

From our Solihull base in Birmingham, we serve clients across the UK – helping businesses like yours embrace digital transformation through bespoke software that truly delivers.

Explore our Software Services

Our latest Bespoke Retail Software articles:

Contact us
Contact us