e2e is a national vehicle salvage operator that provides services to a network of automotive salvage companies. Their flagship platform, salvagemarket.co.uk, enables e2e’s clients – including insurers, fleet operators, and vehicle dismantlers – to list vehicles for auction. These auctions are then accessed by end customers such as salvage buyers, repair specialists, and recyclers. The platform is central to e2e’s operations, acting as the digital bridge between their clients and the wider salvage marketplace.

e2e’s relationship with their existing software development provider was no longer aligned with their needs – technically, culturally, and commercially. This mismatch meant:

– Slow backlog progress: Key updates and features were delayed.

– Inefficient collaboration: Communication and delivery cadence were inconsistent.

– Missed KPIs: Improvements in UX and conversion rate were stalled.
Given the platform’s importance, e2e needed a partner who could handle:

– A full software takeover without downtime.

– Seamless knowledge transfer from the outgoing provider.

– Ongoing improvements through Agile sprints.

– Reliable long-term support for mission-critical uptime.