Guaranteed developer cover for any problems that occur on your system.
Support cover is an important aspect of any successful solution and because of this, provides you the client, with added peace of mind.
Despite our thorough development process, issues in software can still arise – perhaps a User has unintentionally deleted something, or a critical 3rd party integration is down, which has affected a part of your software unexpectedly – whatever the problem, a signed SLA package will provide an agreed process and mechanism for our developers to fix.
In terms of how support issues are raised, SLA clients have access to a dedicated telephone number for working hours, as well as an out-of-hours line for emergency assistance. All support requests will then go through our easy-to-use, fully resourced online ticket desk. Such channels allow you to quickly and efficiently raise any problems as soon as they occur.
However you contact us, our support team will provide prompt and concise support, clearly explaining what has caused the issue, and how and when we will fix it – this will be explained in layman’s terms, as we know you don’t want to be baffled with jargon in times where an item may need to be quickly fixed.
We also keep a record of what has been raised and how it was resolved, and can provide this information in an SLA review, usually provided every three-six months.
